Custom Hedstrong
Flexible payment options
- Description
- SHIPPING
- Returns
Customise a Hedstrong and together we can make your helmet dreams come true.
Customise instructions: Select the composition of your shell; the colour of paintwork; the finish; the leather trim and padding; and even the hardware.
Please double check the options that you have selected to avoid any mistakes or
unnecessary selections.
Please also note that this configurator is a digital illustration of the finished helmet and is intended only to offer an indication of what the finished helmet may look like. Colours displayed on different screens often vary so please do contact us before ordering if you have any questions or concerns.
Hedstrong is our brand new Bicycle helmet 2.0. Much better than its predecessor the Cortex, it is much lighter as its shell is made with full carbon fibre, more protective with options for the additional renown safety system MIPS and a light on the back with 3 lighting options for the night time rides. Always inspired by our motorcycle helmets,which is where our extensive experience and knowledge in safety stems from, it is also handcrafted in the same way with the same materials. Not to mention, it also has the same style with 3 snaps on the front for accessories such as sun peaks.
- Composite fibre shell of fibreglass and carbon fibre
- ECE homologated CLEAR VISOR
- Hed Armour lining with 360° cushion padding
- Merlin anti-bacterial fabric
- Natural calf leather trim and lining
- 3 channels ventilation system
- 5 different, compatible sexy coloured visors (to be bought as a separate accessory)
- Ultra-light and low-profile shell
- Impeccable sound proofing
- Weight: S/M:1200+/-50 grams, L/XL: 1330+/-50 grams, XXL/XXXL: 1390+/-50 grams
Available in:
ECE 2205 (This means they are road legal for all of Europe and the UK)
DOT certified (This means they are road legal for the whole of the United States of America)
ANYWHERE IN THE UK - Free for order over £49
ANYWHERE IN THE UK - £10 for order below £49
ANYWHERE IN EUROPE - £39
USA AND REST OF THE WORLD - £49
FOR SHIPPING TO CHINA, ARGENTINA & RUSSIA, PLEASE CONTACT US
Returns & Exchanges Overview:
- For UK Orders: Returns are free within 14 days from the delivery date for all items except custom, made-to-order helmets, and sample sale items. Beyond this period, a return shipping fee applies.
- For International Orders: Return shipping charges will be based on the costs incurred by our courier partners and handling fees.
- Conditions for Returns: All products that are bought from our site only can be returned. Items must be in original, unused condition with all packaging intact to qualify for a full refund. Customised helmets and sample sale items are final sale and cannot be returned for a refund.
- Damage Charges: All products must be packed according to our packing instructions to avoid any damage. Returns damaged due to customer negligence will incur a fee of 50% of the helmet's RRP plus shipping costs.
Sizing Insurance:
- Availability: Sizing Insurance is available for custom and made-to-order helmets at £50. It must be purchased at the time of helmet order or before shipping.
- Benefits: Allows for one size exchange within 14 days of receipt if the helmet does not fit, applicable for helmets with the same design specifications. The policy is not valid for refunds, where a 50% refund policy applies (excluding any shipping fees).
Process & Conditions:
- Return Initiation: Complete our return form within 14 days of receipt for eligible returns/exchanges, with the exception of manufacturing defects.
- Managed Returns: Hedon oversees the entire return process. Upon approval of a return request, we issue prepaid shipping label to UK customers and invoice International customers for shipping costs for a convenient pick-up or drop-off.
- Special note for helmets with inbuilt visor: Do not remove visor stickers on Epicurist and Heroine Racer helmets until fit is confirmed. Helmets returned without stickers on both sides are not eligible for return.
- Custom and Made-to-Order Cancellation: These items can be cancelled within 14 days of the order for a full refund. Post-14 days or upon receipt, they are subject to a 50% refund for returns or require payment adjustment for exchanges.
- Non-Refundable Items: Sample sale purchases are eligible for exchange for a higher priced helmet or a voucher but cannot be refunded. Ensure proper fit by consulting our sizing chart or trying on a Hedon test helmet before purchasing customised items to avoid return/refund
issues for reasons of size, colour, or aesthetics. - Packaging & Shipping: Follow our Hedon Helmet Return Packing Procedures for safe return shipping. Detailed instructions are provided on the return form.
Customer Support
For further assistance or any questions, reach out to us at aftersales@hedon.com. Our team is committed to providing timely and helpful responses to ensure your satisfaction.
This Return Policy is only valid for products purchased on this website.